Event Cancellation Policy
The circumstances surrounding the cancellation or postponement of an event are under the discretion of the hosting organization. Should the need arise for a hosting organization to cancel or postpone their event after online tickets have been sold through MyCommunityEvents.com and/or MyCommunityTickets.com the following procedure should be followed:
a. Hosting organization will contact MyCommunityEvents.com and/or MyCommunityTickets.com and notify the details of the cancellation or postponement and reason.
b. Hosting organization should immediately inactivate available tickets that remain online for this event and must notify each patron that has purchased tickets or online registrations of postponement or cancellation.
c. Hosting organization should update the description for this event and post the cancellation or postponement notice with the future date of the event if applicable. The event should be added again reflecting the new date and time so that future ticket sales can continue with the new date. Patrons that are unable to attend the event because of a new date can request a refund from the hosting organization. Patrons who have purchased tickets from the original date who would like to attend the event on the new date should contact MyCommunityEvents.com and/or MyCommunityTickets.com to have new tickets re-issued to them.
d. If event is canceled completely and hosting organization wants MyCommunityEvents.com and/or MyCommunityTickets.com to process refunds electronically to each customer, there is a $50 cancellation fee or $2 per refund charged to the hosting organization, whichever is less, for each canceled event plus all services fees returned to customer.
e. Events with outstanding responses after the event is canceled, will not be paid remaining sales until organization has rectified all refund or exchange requests.
Patrons, who have purchased online tickets at MyCommunityEvents.com and/or MyCommunityTickets.com to a hosting organization’s event, receive clear notice that their credit card statement will reflect a purchase made at MyCommunityTickets.com. Their transaction will not reflect the hosting organization’s name or the event name. Patrons receive this notice online as they are placing their order and are asked to check the policy box that they have read, understand and agree to our online policies. They are notified again when they are emailed their transaction receipt. Hosting organizations are required to collect signatures and keep them on file for 12 months when all Will Call Tickets are picked up and e-tickets redeemed.
In the event that a patron will dispute a charge from with their credit card company for a purchase with MyCommunityEvents.com and/or MyCommunityTickets.com for an event hosted by your organization:
MyCommunityEvents.com and/or MyCommunityTickets.com will notify your organization upon receipt of charge back dispute
b. Will Call list with signature will be requested
c. Organization will be assessed a $15 processing fee that the bank charges to process the charge back.
MyCommunityEvents.com and/or MyCommunityTickets.com will provide your organization with a statement of non-dispute with contact information for the person disputing the charge to obtain the necessary signatures which will revoke customer dispute.
e. Documentation of signed will call list and statement of non-dispute must be returned within 10 days. Failure to do so will incur an additional $15 chargeback fee and the cost of the original purchase. This fee may vary and increase as the bank increases their fee.
Charge-back disputes can take up to sixty days to resolve. The charge-back amount will be deducted from the next payment due to the hosting organization; however, once the dispute is resolved successfully, payment of the charge-back amount will then be paid promptly. If payment has already been made for the event, the organization will be invoiced and billed for the charge back that is due upon receipt.
Sales, Local, or Other Taxes
You will at all time be responsible for payment and collection of their own sales, local, or other taxes and embed these fees in the cost of their tickets or online registrations.
MyCommunityEvents.com, MyCommunityTickets.com, and/or MyCommunityFundraising.com is provided “as is” without warranties of any kind, express or implied. The use of the service is at your sole risk. Under no circumstances shall MyCommunityEvents.com, MyCommunityTickets.com, and/or MyCommunityFundraising.com be liable to you or any other person for any indirect, incidental, consequential, special, or punitive damages for any matter arising from or relating to this agreement, the site, or services provided by MyCommunityEvents.com, MyCommunityTickets.com, and/or MyCommunityFundraising.com.
MyCommunityEvents.com, MyCommunityTickets.com, and/or MyCommunityFundraising.com has multiple ways for you to be paid for the tickets/registrations sold online. Payment is handled automatically through our bank and a check will be sent directly to You as directed in their profile on MyCommunityTickets.com. Most events will be paid the day after the close of the event; other options are available on the following timelines:
Payment mailed the day after the close of the event.
Monthly, for tickets/registrations sold on a continuing basis over the course of a year.
Bi-monthly, if 1,000 or more tickets/registrations that are sold per month.
Electronic Funds Transfer with written permission form completed
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